Establish and maintain close communication with customers to ensure optimal performance of customers' and Keysight Technologies' test equipment assets Ensure compatibility between customer expectation and support provided by Keysight Technologies. Evaluate test failures, distinguishing between hardware & system software to determine if repair or re alignment is required P

Lead a team of network operations engineers for the Americas region on resolving network related issues via the Service Desk ticketing system. Curate and assign tickets to network operations team and provide guidance where needed to resolve network related issues. Assign tickets and alerts are addressed and updated in a timely manner with substantive and/or actionable not