• Perform excellent culturally competent customer service with the ability to address and resolve client dissatisfaction or concerns, and refers client concerns to the appropriate individual for resolution, as necessary.
• Responsible for maintaining and documenting clinical records and forms within our Electronic Health Records systems (EHR) and maintaining the integrity of confidentiality of student medical information.
• Provides cross-coverage for SHS and CAPS through performing basic administrative, clerical, and technical supportive tasks that include, but are not limited to: answering phone calls, scheduling appointments, scanning documents, updating and verifying demographic information for accuracy, helping to prepare outreach/programming materials, and managing clinical schedules for CAPS and SHS for all campus locations.
• Provide referrals to other services when warranted.
• Monitor and collect payments, outstanding student balances, and no-show fees. Perform basic account/record keeping functions by posting all client transactions, confirming accuracy of the ticket, and accounting for all monies and credit transactions received for services and fees by the end of each working day.
• Performs opening and closing procedures.
• Follow policies and procedures for SHS and CAPS and report process improvement needs to the Clinic Operations Manager.
• Performs other duties as assigned or requested.

• Two (2) years of post high school education (Two (2) years of full-time experience in the same/similar position is equal to one (1) year of completed post high school education coursework).
• One (1) year of related work experience in a health setting.

• Strong interpersonal and customer service skills.
• Ability to effectively prioritize work and ask for support when needed.
• Ability to compose and properly format basic business letters and memos using correct grammar, spelling, and punctuation. Ability to proofread basic documents and to reconcile/balance simple accounts.
• Demonstrated proficiency using computer office software including word-processing and spreadsheet applications. Experience with Electronic Health Record (EHR) systems.
• Basic knowledge of medical billing and insurance.
• Ability to perform internet searches and use e-mail.
• Knowledge of basic office procedures, etiquette and discretion; professional manner and attire; courteous phone manners and office reception.
• Learned knowledge of policies, procedures and processes. Familiarity with university programs/curricula and ability to answer questions related to referring students to appropriate resources.
• Familiarity with basic budget and bookkeeping procedures.
• Positive attitude, proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion.
• Experience and sensitivity in working with people of diverse backgrounds and cultures.
• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in their work.

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.