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Rental Operations Manager
Big Bear Lake, CA
Job Description
Year Round
Working at Big Bear Mountain Resort puts you in the middle of it all, with some of the West Coast's best skiing/snowboarding and mountain biking terrain at your doorstep and Southern California's iconic beaches, deserts, and landscapes all within driving distance.
Big Bear Mountain Resort is Southern California's year-round home for alpine good times with three mountains - Bear Mountain, Snow Summit, and Snow Valley - offering something for outdoor enthusiasts of all ages and abilities, from world-class skiing, snowboarding, and sledding/tubing in the winter to mountain biking, hiking, base area activities, and golf in the summer, plus a full slate of can't-miss events throughout the year. Renowned for being some of the industry's most innovative and influential destinations, Big Bear Mountain Resort features the most rideable terrain in Southern California, as well as the region's only halfpipes and highest lift-served peak (8,805 feet), the first terrain park in North America (Bear Mountain, 1992), the longest continually operating resort (Snow Valley, est. 1924), and site of the first Winter X Games (Snow Summit, 1997). Located in the San Bernardino Mountains, Big Bear Mountain Resort is owned by Alterra Mountain Company and is an Ikon Pass member destination.
Big Bear Mountain Resort is located in the San Bernardino National Forest, approximately 100 miles from Los Angeles and Orange County and 150 miles from San Diego. As the home of Southern California's best snow conditions, most rideable terrain, and premier lift-served bike park, Big Bear Mountain Resort employees are able to enjoy three unique mountains and are eligible to receive retail and food discounts, season passes for dependents, and ski free at Alterra Mountain resorts.
Employee perks/benefits:
*Career positions offer additional benefits.
POSITION SUMMARY
Responsible for training, coordinating, and managing the operations of and personnel responsible for equipment rentals and repairs. Seasonal rentals and repairs include ski/snowboard equipment in the winter and bikes in the summer.
Starting wage between $30.80/hr. - $34.95/hr. depending on experience.
REQUIRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES
Offers of employment may be contingent upon successful completion of a background investigation.
ESSENTIAL DUTIES
WORKING CONDITIONS
Mental strain and fatigue may occasionally be caused by trying to resolve tenant issues, meeting deadlines, and balancing the wants and needs of the departmental staff. Handling emergency situations and working in adverse weather conditions may cause additional mental strain. Physical hazards include walking up and down steep stairways or driving on surfaces that may be wet/frozen and slippery, as well as exposure to fumes, odors, dusts, mists and gases. Physical strain may also be caused by lifting or movement of heavy objects, as well as repetitive fine motor activities.
Snow Summit LLC is an equal opportunity employer.
Working at Big Bear Mountain Resort puts you in the middle of it all, with some of the West Coast's best skiing/snowboarding and mountain biking terrain at your doorstep and Southern California's iconic beaches, deserts, and landscapes all within driving distance.
Big Bear Mountain Resort is Southern California's year-round home for alpine good times with three mountains - Bear Mountain, Snow Summit, and Snow Valley - offering something for outdoor enthusiasts of all ages and abilities, from world-class skiing, snowboarding, and sledding/tubing in the winter to mountain biking, hiking, base area activities, and golf in the summer, plus a full slate of can't-miss events throughout the year. Renowned for being some of the industry's most innovative and influential destinations, Big Bear Mountain Resort features the most rideable terrain in Southern California, as well as the region's only halfpipes and highest lift-served peak (8,805 feet), the first terrain park in North America (Bear Mountain, 1992), the longest continually operating resort (Snow Valley, est. 1924), and site of the first Winter X Games (Snow Summit, 1997). Located in the San Bernardino Mountains, Big Bear Mountain Resort is owned by Alterra Mountain Company and is an Ikon Pass member destination.
Big Bear Mountain Resort is located in the San Bernardino National Forest, approximately 100 miles from Los Angeles and Orange County and 150 miles from San Diego. As the home of Southern California's best snow conditions, most rideable terrain, and premier lift-served bike park, Big Bear Mountain Resort employees are able to enjoy three unique mountains and are eligible to receive retail and food discounts, season passes for dependents, and ski free at Alterra Mountain resorts.
Employee perks/benefits:
- Free season pass
- Lift tickets for friends & family
- Free skiing at other Alterra Mountain Company owned resorts (excluding CMH Heli-Skiing & Summer Adventures)
- Discounted lift tickets at Ikon Pass partner resorts*
- Retail and Rental discounts
- Food & Beverage discounts
- Free staff ski/snowboard lessons
- Exclusive employee and family events
- Free local bus pass: mountaintransit.org
- 401(k) savings plan
- Employee Assistance Programs
- Sick Pay
*Career positions offer additional benefits.
POSITION SUMMARY
Responsible for training, coordinating, and managing the operations of and personnel responsible for equipment rentals and repairs. Seasonal rentals and repairs include ski/snowboard equipment in the winter and bikes in the summer.
Starting wage between $30.80/hr. - $34.95/hr. depending on experience.
REQUIRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES
- Must be at least twenty-one (21) years old
- Have a high school diploma or general education degree (GED)
- At least four (4) years of experience in a rental shop at Big Bear Mountain Resort
- A talented communicator having a calm and collective demeanor, especially during challenging operations
- Capacity to read, understand, and comply with documents such as safety rules and procedure manuals
- Strong leadership skills with proven ability to collaborate with others in management
- Demonstrated ability to work effectively and flexibly in a rapidly changing, fast-paced environment
- Able to use sound reasoning and make competent decisions
- Must have a valid California Driver's License with an acceptable driving record
- Able to work a flexible schedule including weekends, and holidays
Offers of employment may be contingent upon successful completion of a background investigation.
ESSENTIAL DUTIES
- Follow all Company and Department Safety Policies and Procedures.
- Participate in and/or lead training and safety meetings, as well as exhibit the application and retention of all material presented.
- Demonstrate the ability and willingness to follow verbal and written instructions; as well as further develop professional skills, abilities, and knowledge.
- Exhibit willingness to perform other duties as assigned or assist in efforts outside of department as needed.
- Manage seasonal department to attract, retain, and motivate the team; hire, train, develop, empower, coach, counsel, review, resolve problems and discipline when necessary.
- Proficient in Microsoft Office, browser-based research tools, Siriusware, UKG, Workday and SharePoint.
- Work with Director to develop, implement, and maintain departmental procedures and best practices.
- Interview candidates and ensure that personnel are trained, equipped, and fit to perform their duties.
- Lead and direct seasonal department to produce maximum efficiency and guest satisfaction.
- Manage staffing and equipment needs.
- Accomplishes, personally or through delegation, the daily opening and closing procedures.
- Performs and oversees daily assignments and keeps the director informed regarding operations and incidents.
WORKING CONDITIONS
Mental strain and fatigue may occasionally be caused by trying to resolve tenant issues, meeting deadlines, and balancing the wants and needs of the departmental staff. Handling emergency situations and working in adverse weather conditions may cause additional mental strain. Physical hazards include walking up and down steep stairways or driving on surfaces that may be wet/frozen and slippery, as well as exposure to fumes, odors, dusts, mists and gases. Physical strain may also be caused by lifting or movement of heavy objects, as well as repetitive fine motor activities.
Snow Summit LLC is an equal opportunity employer.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
4 years
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