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About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Salesforce's Centralized Incident Response Team is an expert group of technical incident management engineers whose primary responsibility is ensuring the rapid mitigation of any severe events undermining the success of Salesforce's customers and partners. We prioritize availability above all else and participate in a closed loop wherein insights are continuously evaluated as opportunities for improving how we prepare for, respond to, and learn from incidents. In service of these goals, we operate a centralized capability with maximum efficiency and are actively searching for strong engineers to join our Salesforce team!
As an Incident Management Engineer at Salesforce, you will lead technical response efforts during the most critical impacts on customer availability. Your responsibilities will include incident command, investigation response, and layers of triage and diagnostics. This spans an array of domains and infrastructure and involves partnering with the entire technology organization to drive action and rapid mitigation. An Incident Management Engineer is passionate about resolving technical problems as sophisticated as they are unique. This engineer possesses an iterative approach and leaves every response ready to analyze the entire effort, clearly communicating any opportunities, including with their own performance. Technical competence is desired for this role, but the position requires that individuals demonstrate mastery of streamlined, persistent, and controlled incident command.
Key Responsibilities:
Required Skills/Experience
Desired Skills/Experience
Benefits & Perks
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At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .
is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with.
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Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For California-based roles, the base salary hiring range for this position is $151,800 to $296,400.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.