The Global Sales Operations Representative I is a support role for our Global network of Field Application Scientists (FAS) and Distributors. This individual will provide sales based solutions to our customers, field personnel, and distributors in order to secure business. Ability to work in a flexible environment and across departments is expected. This role reports to the Global Sales Operations Supervisor. This role is a hybrid in-office/remote position (60% office/ 40% remote).

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Address customer, FAS, and distributor inquiries as they are received via phone, email, internal forward, or direct contact. Provide effective communication, problem solve, think critically, and act autonomously.
• Understand and follow all items outlined in Employee Expectations Guide.
• Generate product quotations for customers by obtaining all available information necessary to assess the request and create business proposals that support strategic and revenue producing outcomes.
• Manage customers, field teams, distributors, and customer service to coordinate the requirements and logistics for complex orders and long-term supply chain needs.
• Act as a liaison between field sales and distributors and the various internal BioLegend departments to ensure all appropriate support actions are done in a timely manner.
• Respond to urgent requests utilizing prioritization and organization.
• Maintain all customer related activities within all BioLegend databases (including Salesforce, ERP/CRM systems, and detailed logs) to ensure consistency and accuracy.
• Other duties include but are not limited to sample requests, inventory and product review, vetting new customers, promotion support and individual research when required.
• Capable of comprehending and enhancing standard operating procedures for the Global Sales Operations team.
• Represent BioLegend in a positive and professional manner. Demonstrate superb email etiquette, written, oral communication and negotiation skills. Utilize customer appreciation and loyalty statements when resolving complaints.
• Regularly take initiative to present to the GSO department during team meetings. Keep leadership informed of potential problem areas.

Minimum Qualifications - Education and Experience

• Bachelor's Degree. Biological science is a plus, but not required.
• 1-2 years in Sales or Customer Service role. Biotech is a plus.

Preferred Qualifications - Education and Experience

• Computer proficiency with ability to use Microsoft Office products is required.
• Ability to deal with high volume of communications (email, phone, and in person).
• Experience with Enterprise Resource Planning Systems (Microsoft Dynamics NAV preferred)
• Experience with Customer Relations Management Systems (Salesforce preferred)
• Experience with intermediate to advanced techniques in Excel (i.e. Pivot Tables, VLOOKUPS, Macros)

The base salary range for this full-time position is $25.00 - $28.00/hr. This range reflects the minimum and maximum target for a new hire in this position. The base pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.

Work Environment & Physical Demands (Office)

While performing the duties of this job, the employee regularly works in an office setting. Occasional exposure to a laboratory and warehouse environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear.

What do we offer?

We provide competitive and comprehensive benefits to ouremployees.Beloware some highlights of our benefits:

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time-Off
• Parental Benefits
• 401k with Company Match
• Employee Stock Purchase Plan

Learn more about Revvity's benefits by visiting ourpage.

*For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.