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GENERAL SUMMARY
Incumbent is responsible for performing daily imaging functions related to Lending, Loan Servicing, Deposit Operations and Branch documents. This process would include filing, packaging, shipping, cataloging, scanning, indexing and other imaging related functions. Ensure imaging standards are adhered for quality, accuracy, and Service Level Agreement (SLA) timeframes. Incumbent performs imaging production function. Incumbent would provide support as a subject matter expert in processing more complicated documents, utilization of the imaging system, and process and procedure. Incumbent assists manager in creation of reporting on standards, volumes, SLAs, and errors.
ESSENTIAL FUNCTIONS
- Reviews and performs imaging of commercial loan legal documents.
- Maintains loan document tracking logs, including new loan, and trailing document tracking.
- Provides back up to other imaging functions, including consumer loans and deposits.
- Responds to service requests for document corrections, edits, etc.
- Supports examinations and audits, delivering requested documentation.
- Conducts quality control as assigned ensuring the quality of imaging and indexing for the department.
- Provides team members support with process and procedure, and guidance and review of their work.
- Assists in the preparation of department reports, including operational volumes, service levels, pending backlog, etc.
- Assists with document management, ensuring documents are properly stored, sent for storage, and destroyed as required under bank policy.
- Other duties and projects, as assigned.
QUALIFICATIONS
- Education: High School Diploma.
- Experience: 1-3 years related general office or banking experience - Knowledge of Loan documents or Deposit documents desired. Familiar with ImageCentre/FCM imaging system desired but not required.
- Skills/Ability: Ability to perform duties independently and meet established processing SLA and quality requirements. Good written and verbal communication skills. Able to communicate with all levels of Bank staff. Good organization skills and excellent attention to details. PC proficient- and able to use Excel and Word. Must display initiative and be self-motivated and adapt well to a changing environment.
OTHER DETAILS
$21.63 - $28.85 / hour
Pay determined based on job-related knowledge, skills, experience, and location.
Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).
Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our .
Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We believe in diversity, equity, and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.
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Clic aqui para ver la EEO es la Ley poster en espanol. Poster- Spanish
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Cathay Bank is an equal opportunity employer. It is the Bank’s policy to provide equal employment opportunities to all qualified applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Lori Burquez, VP, Sr. Employee Relations Manager, at (626) 279-3666 or lori.burquez@cathaybank.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.