Senior Event Services Technician

$24-27/hr.

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We're looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary:

The Senior Event Services Technician is responsible for assisting with the floor operations, including setup, strike, and operation of intermediate to advanced technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and clients.

Essential Functions:

* Ensure all event sets and strikes are completed according to Company SOPs

* Operate intermediate technology solutions and troubleshoot if issues arise.

* Act as leader and mentor to other technicians and team members

* Greet guests/clients before event and provide clear instructions on how to operate equipment.

* Provide continued communication with client to ensure success of all events

* Follows through on all client requests

* Look for opportunities to enhance client's event

* Maintain accurate client event information within the Company's business systems

* Review daily invoices with client and obtain client's signature on invoice(s)

* Comply with all Company security and safety measures and is constantly aware of the property

inventory and location of equipment and ensures inventory is secure from theft and /or damage

* Ensure all inventory is in good working order and rental condition

* Ensure any lost, stolen or damaged equipment is immediately reported to management.

* Ensure inventory is secure from theft and/or damage.

* Make sure all Company occupied areas are clean, organized, and up to Company standards

* Continually work toward enhancing and improving technical skills to include audio, video/data,

staging and computer operation and networking.

* Comply with all Company policies and procedures

* Other duties as assigned.

Education & Experience:

* High School Graduate or equivalent

* Minimum of two (2) years experience in the audio-visual and/or hospitality industry

* Computer proficiency (hardware, software, and networking)

Required Skills & Knowledge:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

* Demonstrated advanced technical operational ability

* Good working knowledge of computer hardware and software

* Planning ability; able to plan prioritize

* Strong interpersonal skills

* Excellent verbal and written communication skills

* Excellent organizational skills and attention to detail

* Strong team player orientation

* Commitment to best-in-class customer service for internal and external stakeholders

* Professional appearance

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.