At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Current MBA - Product Management, Manager - 2020
Product Managers at Capital One build products that empower millions of customers to achieve financial success and thousands of employees to serve our customers and shareholders. Our PMs are human-centered, business-focused, technology-driven leaders.They are at the forefront of Capital One's mandate to bring cutting-edge technology to the challenges of financial services. They are strong collaborators and communicators, comfortable working on cross-functional teams and creating a culture of radical transparency across stakeholders.
Product-management roles are as diverse as our business, including: Financial inclusion and health; rewards, travel, and benefits; mobile; fraud detection; and platforms such as data and machine learning, payments, marketing, credit and acquisitions, voice and agent tools, and more. Our MBA PM roles aim to give first-time and experienced PMs the chance to learn new skills and disciplines while also developing as leaders and general managers.
As part of the MBA class, you will go through Capital One's professional development program, which includes:
A cohort-based experience with mentorship, networking activities, and meaningful interactions with senior leadership
Experiential training focused on customer-centric product design, analysis, and technical skills
Coaching to support your growth as a leader and help you think about shaping a career at Capital One
Specific responsibilities may include, but are not limited to -
Product strategy: Own success and life cycle of features for a product and/or platform, setting its strategy in line with overall business goals and driving prioritization decisions toward improvements. Translate business strategy into products; able to solve the right problems and steer away from the wrong ones by deeply understanding our business, developing customer empathy, and integrating multiple streams of data
Leadership:Manage sprint team to ship, scale, and improve products that delight our customers and position company for substantial growth
Results: Test and learn your way to something new while taking into account business strategy, market analysis, user feedback, analytics, and technology best practices. Ready to take action, get around roadblocks, and stay focused on goals. Well-organized and able to juggle multiple deliverables while always utilizing data analysis, technology, and human-centered design to keep the customer goal in mind. Able to actively manage a backlog, make trade-off decisions, and clear impediments for your team
Cross-functional collaboration:Work with experts to craft and drive long-term business strategy. Prepared to learn from network of developers, designers, analysts, data scientists, customers, and other subject-matter experts and leverage them to build cutting-edge products
Partnership: Manage work in an energetic and collaborative team environment by ralling disparate groups with different motivations to pursue a common goal, putting others ahead of him/herself to help get the best results
Key skills include, but are not limited to -
Innovative, comfortable with ambiguity: Displays entrepreneurial spirit with an aptitude and interest in learning to build new products and platforms with tech solution. Able to handle undefined complex problems, and prepared to analyze a problem from all angles
Human-centered, customer-focused, and curious: Eager to connect with customers, both internal and external, to deliver products that will have meaningful impact. Ready to ask, explore, and voice unique perspective or crazy idea. Fueled by a hunger to learn, and constantly seeking new challenges. Ability to dive into the details of products and understand how they work at an atomic level
Strong business judgment, leadership, and integrity: A tenacious decision-maker bringing a healthy and aggressive, yet responsible, approach to business
Great communicator and influencer: Ability to keep people around him/her in the loop and able to communicate complex ideas clearly to make sure co-workers understand the "why" behind their work and their key priorities. Able to build a culture of radical transparency
Successful track record of thriving in a fast paced, entrepreneurial, and dynamic environment
2-year MBA (graduating in 2020, must be completed prior to start date)
At least 2 years of business strategy, operations, military experience, customer service, or start-up experience
2+ years of experience leveraging data and customer insights to make strategic business decisions
2+ years experience translating business strategy into products and using roadmaps to get results
2+ years of experience in people leadership and working with cross-functional teams
Degree or coursework in STEM or design field
McLean, Virginia (Washington, D.C.)
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.