for this role include but are not limited to Process incoming mail and technical support cases (via Salesforce/Portal, incoming mailboxes, and phone). Answer incoming calls for DDN and its subsidiaries and route them appropriately Identity and gather pertinent information from customers to ensure both accuracy and customer satisfaction. Determine if cases require additiona

Maintains company issued test equipment and support tools, including spare parts. Installation and maintenance of equipment at trade shows, as requested and required. Do you qualify? Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service. Ability to think through difficult customer issues and generate satisfactory

LG's Mission is to be #1 by creating a better life for our customers. At LG we make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we offer the latest innovations to make "Life Good"! As a global leader, we strive for greatness not only in the products we make but in our people. That is why we are cur

Field Microbiology Application Specialist Job Locations US WA Seattle | US CA Sacramento ID 2024 16203 # of Openings 1 Job Function Service & Support Overview As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to imp

In this position, you will provide technical leadership and direction to individuals responsible for IT Operations and Project functions supporting the Common/Critical Facilities infrastructure. The successful candidate must have abilities to quickly provide design recommendations, technical scope and technical documentation. Development of key technology roadmaps and mai

About our group THIS IS AN ONSITE POSITION The Global Virtualization team manages all the company's Corporate Enterprise hypervisors and all on premise Datacenter hardware. Currently, most of the hypervisor focus is on VMware ESXi 7.x and 8.x. About the role you will 5 years experience for the VMware & Windows hardware and all server Hardware related issues as part of a G

LG's Mission is to be #1 by creating a better life for our customers. At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make "Life Good"! As a global leader, we strive for greatness not only in the products we make but in our people. That is why we are curr

Duties WHAT IS THE INFORMATION TECHNOLOGY (IT) DIVISION? A description of the business units can be found at The following are the duties of this position at the full working level. Develop policies, procedures, and strategies that ensure optimization and integration in the installation, configuration, and maintenance of the Unisys operating systems environment on a major

This position is responsible for working closely with accounts to coordinate vehicles for sale, review work performed, ensure appropriate & timely sale line up, and ensure effective operational flow. Manage account relationships, maintain effective communications, and ensure customer requirements are met. Work with commercial clients to relay information regarding the cond

Provides fulltime (40 hours) onsite IT technical support to local and remote workforce via, but not limited to, in person walk up, phone, e mail or automated ticketing. Performs troubleshooting on and configures, deploys and supports local and network devices and peripherals such as desktops and laptops, manufacturing workstations and tools, conference room audio visual s

The essential duties and responsibilities include but are not limited to Ability to work Flexible Weekly shifts, which may include weekends. Resolve Lustre file system issues on large, scalable customer systems and ensure customer satisfaction. Create test plans and procedures for customer upgrades and troubleshooting. Work with engineering for enhancing product quality u

Always take care of the customer. Customer Satisfaction is job #1. Leverage internal technical expertise, knowledge base, scripts, log files, and other internal tools, to provide the most effective solutions to customer issues. Research customer issues in a timely manner and follow up directly with customers on recommendations and action plans Escalate cases to other more

Become an expert user of EXAScaler and Lustre. Triage, diagnose, and troubleshoot network related issues with the EXAScaler appliance and Lustre file system in production customer environments. Provide technical support to Professional Services, Customer Support, and directly to customers. Provide hands on assistance with field escalations. Design and deploy internal lab

About the role Information Technology is a vital and integral part of our success. At 10x Genomics, IT not only provides a secure, stable, and scalable infrastructure for R&D, manufacturing, and business operations, it serves as a catalyst for innovation and productivity, and in particular for the Linux based instruments we build and maintain for our customers. We are loo

Build the future of data. Join the Snowflake team. Snowflake Support is committed to providing high quality resolutions to help deliver data driven business insights and results. We are a team of subject matter experts collectively working toward our customers' success. We form partnerships with customers by listening, learning and building connections. Snowflake's values